Paid for ProSupport but can't access it
I upgraded my business plan to include pro support. However, there are no phone numbers listed under the Contact Us section. My only option is to file a support ticket. On 6/5, I emailed Daniel Tiner, the sales rep who completed the purchase for me. I have not received a response. This is very frustrating as I paid for the extra support and am experiencing an issue that would be easier for me to explain via phone than writing.
Best Answer
-
@Steve_Mitchell, thank you! I just filed a ticket. i appreciate your help.
Answers
-
I believe the pro support just adds the Pro Desk and Smartsheet U. The Pro Desk are the individual 30 min sessions. I think phone support is the same for all accounts.
Click your profile icon (bottom left) then Plan & Billing Info. At the bottom of that Account Administration dialog there is a 'Call 24x7 Support link which will open another dialog with phone #s.
-
Hi,@Steve_Mitchell, thank you for responding. There's not a link for Call 24x7 support at the bottom of my Plan & Billing page.
-
@Melydia Clewell, it's hard to tell from that image but it almost looks like the bottom of that dialog is clipped off - maybe resolution of your screen? Do you have the User Agreement and Policy links and Close button?
If you can't find it I would submit a support ticket asking them to call you - that's what I did originally and when they called me I asked why I couldn't find a phone # and this is what they told me...
-
@Steve_Mitchell, thank you! I just filed a ticket. i appreciate your help.
Categories
You would use the below for Jan 2023 and adjust the month and year numbers accordingly for each of the other months.<\/p>
=IF(AND(MONTH([Start Date]@row)<= 1, YEAR([Start Date]@row)<= 2023, MONTH([End Date]@row)>= 1, YEAR([End Date]@row)>= 2023), [$ per month]@row)<\/p>"},{"commentID":387901,"body":"
Lets try a different approach.<\/p>
=IF(AND(VALUE(YEAR([Start Date]@row) + IF(MONTH(Start Date]@row)< 10, \"0\", \"//www.santa-greenland.com/community/discussion/comment/\") + MONTH([Start Date]@row))<= 202307<\/strong>, VALUE(YEAR([End Date]@row) + IF(MONTH([End Date]@row)< 10, \"0\", \"//www.santa-greenland.com/community/discussion/comment/\") + MONTH([End Date]@row))>= 202307<\/strong>), [$ per month]@row)<\/p> Basically we are creating a yyyymm stamp from the start and end dates and comparing them to the yyyymm stamp for that year\/month combo. The above is for July 2023 (202307).<\/p>"},{"commentID":387906,"body":"
<\/p>
![\"image.png\"](\"https:\/\/us.v-cdn.net\/6031209\/uploads\/G1SDKXPQ7I1D\/image.png\")
<\/img><\/a>\n <\/div>\n<\/div>\n![\"image.png\"](\"https:\/\/us.v-cdn.net\/6031209\/uploads\/GCQ7U05Q4GNO\/image.png\")
<\/img><\/a>\n <\/div>\n<\/div>\n![\"image.png\"](\"https:\/\/us.v-cdn.net\/6031209\/uploads\/79GD9D2EWXCW\/image.png\")
<\/img><\/a>\n <\/div>\n<\/div>\n
