How can I regain access to a sheet with errorCode 48?
I lost access to this sheet yesterday morning while using it, as did everyone who the sheet was shared with. How can I regain access to the sheet? I submitted a ticket yesterday and haven't heard anything back on it yet. I've logged in from a different browser. I've logged out and then re-logged back in. I even tried logging in using a VPN and without it to be sure. The sheet is not available, and none of the data linked to it is flowing to other sheets. I just need to know if anyone can help. This sheet is critically important.
Answers
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Mike TV ✭✭✭✭✭✭
你能看见工作区中的表吗? If so, what happens when you right-click the sheet and "Save as New" to try to access it through a copy of the sheet? What happens when you Export to Google Sheets and view it and/or try to Import from Google Sheets back into the workspace?
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Norrin ✭
I get an error message when I try any of that as well. I can't save a copy, nor can I export the sheet to any format.
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Andrée Starå ✭✭✭✭✭✭
Hi@Norrin
I hope you're well and safe!
If you haven’t already, I would recommend that you reach out to theSmartsheet Support Team.
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå| Workflow Consultant / CEO @WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community bymarking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå| Workflow Consultant / CEO @WORK BOLD
W:www.workbold.com| E:[email protected]| P: +46 (0) - 72 - 510 99 35
Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.
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Norrin ✭
@Andrée StaråThank you. I had done that already and they subsequently were able to fix the issue late yesterday. I am very relieved. Thank you@Matt C.as well. I appreciate the assistance.
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Andrée Starå ✭✭✭✭✭✭
Excellent!
Happy to help!
✅Please support the Community by marking the post(s)thathelped or answered your question or solved your problem withthe accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå| Workflow Consultant / CEO @WORK BOLD
W:www.workbold.com| E:[email protected]| P: +46 (0) - 72 - 510 99 35
Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.
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