All cross sheet references randomly removed from sheet

Justin Ramos
Justin Ramos ✭
inSmartsheet Basics
Cell unlink pic.PNG

Hey all, I have a weird issue. I have a sheet we use for our install calendar and randomly all the cross sheet references will be removed. This has only happened one time in November and again this Wednesday. I spoke with support and they said it might have to do with the automations but I'm not sure why the automations would remove all the cell links? Well, it happened randomly again today so I wanted to see if anyone has encountered this issue? This is the only sheet it happens on and again, it's totally random. Since Wednesday, I have had multiple people use the sheet since today and it happened again this morning. It is time consuming to relink everything and it affects everyone in the organization when things aren't connected. Any thoughts?

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Answers

  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭

    Have you checked the source sheet(s)?


    基本上如果有一个cell being referenced by another sheet, there is a little black arrow in the bottom right corner. If you select one of these cells it lists out every sheet that is referencing that cell and gives you the option to remove. If you click on remove, it will remove every instance all at once.

    thinkspi.com

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  • Justin Ramos
    Justin Ramos ✭

    @Paul NewcomeWhen I look at the manage references, there are broken references to metric roll up sheets but I think that's because of the initial removal of all the references from the install calendar source sheet. We have another calendar for a different location with all similar automations and cell references that has never been affected. I can't be sure but I really doubt the users of our calendar are deleting references, that's why I wanted to show the activity log because it's weird all references were deleted at once and not by a specific person

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  • Rafael Hayashi
    Rafael Hayashi ✭

    Hi@Justin Ramos

    I am facing the same problem. Did you solve this issue ?

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  • Marvin Daniels
    Marvin Daniels ✭✭✭✭

    This has happened in our shop once or twice. You can check the activity log to see who was responsible for adding/deleting the cross-sheet reference, so you can educate the scoundrel who deleted your hard work. I think the only solution is to rebuild the references, but you may be able to recover from backup too.

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  • Justin Ramos
    Justin Ramos ✭

    @Marvin Daniels@Rafael HayashiI never figured out how this happened. It hasn't happened since but I had the same issue you had it seems. When I asked the employee what he did, he said he didn't do anything out of the ordinary but it always seemed to be him so not sure!

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  • Rafael Hayashi
    Rafael Hayashi ✭

    @Marvin Daniels@Justin RamosIn my case, is always the same person, and he said that he didn't do anything.

    If we look It happen just some seconds after he opens the sheet.

    image.png

    I will try to create again the same smartsheet and see if it solves

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  • @Marino安德森
    @Marino安德森 ✭✭

    We experienced something similar.

    Had 18 cross cell references in a sheet that worked well for 2 years.

    On Monday Smartsheet randomly eliminated the last 3. For over an hour, try as we may to add the 3 back, a minute later Smartsheet would eliminate again. Added one at a time, used different reference names, etc. Activity logs shows it was "Cell Link" that eliminated the references.

    Solution: made a duplicate of the referenced sheet and point the references there. It worked!

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  • Chad Guevremont
    Chad Guevremont ✭

    I just had the same thing happen to me on a couple of the sheets I've been using. no one did it. I checked the references and they all say that the reference is broken. It's not even letting me fix them easily. When i went in to fix them the link is actually still there so I need to erase it then make it all over again. Has anyone figured out why this is happening?

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  • Michael Culley
    Michael Culley ✭✭✭✭✭

    This needs to be fixed immediately. This has happened on multiple occasions and causes a lot of commotion when employees see their metrics all out of whack.

    The weird part is that in the activity log it does show as if someone removed it but that is a bug/glitch. The person who supposedly removed it doesn't even have access to touch cross sheet references in my case. It just literally blames it on the person who happened to view the sheet when the references disappeared. It definitely seems like it's triggered randomly when someone views the sheet.

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  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭

    @Michael CulleyHave you reached out to support yet to have them fix the issue?

    thinkspi.com

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  • Michael Culley
    Michael Culley ✭✭✭✭✭

    I'm sure I did back when it first happened but now it was just easier redoing the references and moving on.

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Categories

@Shawn_K2<\/a> UGH I make a mistake. I copied your formula without looking at it close enough 😜<\/span><\/p>


<\/p>

try =COUNTIFS({CPR Request Type}, HAS(@cell, \"VAVE\"))<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":254,"urlcode":"Formulas","name":"Formulas"}]},{"discussionID":106847,"type":"question","name":"Missing drop-down options in my filter selections. Where did they go?","excerpt":"I have been creating filters and for some reason a couple of my drop-down options are not showing up as filter selections, even though they are correctly showing up as drop-down options in the sheet. To illustrate, here are the drop-down options I have for a column in my sheet, which are working correctly: but when I try…","categoryID":321,"dateInserted":"2023-06-23T18:16:31+00:00","dateUpdated":null,"dateLastComment":"2023-06-26T16:54:06+00:00","insertUserID":162342,"insertUser":{"userID":162342,"name":"mgreenwalt","title":"coordinator","url":"https:\/\/community.smartsheet.com\/profile\/mgreenwalt","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-26T17:20:03+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":8888,"lastUser":{"userID":8888,"name":"Andrée Starå","title":"Smartsheet Expert Consultant & Partner | Workflow Consultant \/ CEO @ WORK BOLD","url":"https:\/\/community.smartsheet.com\/profile\/Andr%C3%A9e%20Star%C3%A5","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/0PAU3GBYQLBT\/nXWM7QXGD6464.jpg","dateLastActive":"2023-06-26T20:04:25+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":10,"countViews":61,"score":null,"hot":3375348637,"url":"https:\/\/community.smartsheet.com\/discussion\/106847\/missing-drop-down-options-in-my-filter-selections-where-did-they-go","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/106847\/missing-drop-down-options-in-my-filter-selections-where-did-they-go","format":"Rich","lastPost":{"discussionID":106847,"commentID":382360,"name":"Re: Missing drop-down options in my filter selections. Where did they go?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/382360#Comment_382360","dateInserted":"2023-06-26T16:54:06+00:00","insertUserID":8888,"insertUser":{"userID":8888,"name":"Andrée Starå","title":"Smartsheet Expert Consultant & Partner | Workflow Consultant \/ CEO @ WORK BOLD","url":"https:\/\/community.smartsheet.com\/profile\/Andr%C3%A9e%20Star%C3%A5","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/0PAU3GBYQLBT\/nXWM7QXGD6464.jpg","dateLastActive":"2023-06-26T20:04:25+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/2JV6OYUHWHZT\/image.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"image.png"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-06-26T16:04:32+00:00","dateAnswered":"2023-06-26T15:48:56+00:00","acceptedAnswers":[{"commentID":382315,"body":"

Thanks @topazfae<\/a> for your time and efforts and I'm happy to announce that @Genevieve P.<\/a> solved this challenge 😃<\/span> - <\/p>

\"I can see that your two selections have 135 and 142 characters each. When I cut the character count under 100<\/strong>, they appear as options to filter by.\"<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":106837,"type":"question","name":"All columns aren't showing up for Grouping in Reports","excerpt":"I'm pretty new to Smartsheet and can't figure out what I am doing wrong here. I am trying to Group by the \"PM\" column but it's not showing up in the list. It's formatted as a dropdown, but other columns that are appearing on the list are formatted the same way. What am I doing wrong? Thanks!","categoryID":321,"dateInserted":"2023-06-23T15:59:37+00:00","dateUpdated":"2023-06-23T16:10:12+00:00","dateLastComment":"2023-06-26T11:46:03+00:00","insertUserID":161580,"insertUser":{"userID":161580,"name":"LDP","title":"Sr. Business Analyst","url":"https:\/\/community.smartsheet.com\/profile\/LDP","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-23T20:52:06+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":161580,"lastUserID":45516,"lastUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-06-26T20:45:32+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":3,"countViews":39,"score":null,"hot":3375317740,"url":"https:\/\/community.smartsheet.com\/discussion\/106837\/all-columns-arent-showing-up-for-grouping-in-reports","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/106837\/all-columns-arent-showing-up-for-grouping-in-reports","format":"Rich","lastPost":{"discussionID":106837,"commentID":382247,"name":"Re: All columns aren't showing up for Grouping in Reports","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/382247#Comment_382247","dateInserted":"2023-06-26T11:46:03+00:00","insertUserID":45516,"insertUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-06-26T20:45:32+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/2EJA60U6S04F\/pm-column-issue.jpg","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"PM Column Issue.jpg"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-06-23T17:47:52+00:00","dateAnswered":"2023-06-23T17:07:03+00:00","acceptedAnswers":[{"commentID":382035,"body":"

Is it set to allow for multiple selections? If so, reports cannot group by that. The only way to get it to work on a dropdown column is if it is set as a single select.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=341&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":5408,"limit":3},"title":"Trending in Using Smartsheet","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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