Notifications with Google Hangouts?

kristajoy
kristajoy ✭
edited 12/09/19 inSmartsheet Basics

I have Google Hangouts bot activated in Smartsheet and the two bots connected. Despite that, I can't manage to create an Automated Notification that sends to Google Hangouts. Anyone know how to do that? I would expect an option to appear here (see screenshot) like the Slack option does but I can't make it pop up. Help?

Capture.PNG

Tags:
· Share on Facebook Share on Twitter

Comments

  • Sean Morgan
    Sean Morgan Employee

    Hi kristajoy,

    Thank you for your inquiry. The Google Hangouts notifications are sent to users via a standard automated request, reminder or alert. There is no separate workflow for Hangouts. For other users to receive notifications from the Smartsheet bot, they will have to follow the same process of activating the bot via Google Hangouts Chat and have their email address included within the automated workflow.

    Example:

    I have set up an alert to notify me when any value changes in my Primary Column. Below is a screenshot of my workflow. As you can see, all that is included is my Smartsheet email. Once the rows are changed and the sheet is saved, I receive an alert via Google Hangout Chats informing me that an update has been made.

    Additional information regarding Hangouts Notifications can be found here:

    If you wish to receive notifications from only hangout chats and not via Email as well, you can alter your notification settings by navigating to your Profile and Select Apps & Integrations. The above articles explain this in more detail.

    Kind Regards

    Sean

    Test.PNG

    · Share on Facebook Share on Twitter
  • Daryl Peereboom
    Daryl Peereboom ✭

    I'm having a related issue. I have the chat bot installed and connected... but everytime I try sending myself an update or approval request it just comes in as a blank chat message from smartsheet bot.

    · Share on Facebook Share on Twitter
  • Sean Morgan
    Sean Morgan Employee

    Hi there@Daryl Peereboom,

    可能会有一些问题导致。一个可能be the browser used. Please can you test this in different browsers (Google Chrome, Firefox, Edge) to idenytify if the same behaviour occurs.

    If the issue is still occuring after attempting the above, you may want to reach out to the Smartsheet Support team for further investigation:https://help.smartsheet.com/contact

    问候

    Sean

    · Share on Facebook Share on Twitter
  • Zachw
    Zachw ✭✭✭

    I am having the same issue as Daryl reported.

    I have had the google chat smartsheet notifications bot setup/working perfectly for last ~6 months

    Only In the last ~48 hours, this seems to have broken. I still get the notification with a timestamp but they are all showing up blank, usually there is a 'card' that details what each notification is, with link to the item in smartsheet, etc.

    I have tried troubleshooting by removing/deleting the smartsheet google chat bot and re-adding/re-configuring it.

    Notifications still are all blank


    Chrome

    Version 81.0.4044.122 (Official Build) (64-bit)

    smartsheet_google_chat_notifications.png


    I already opened a support ticket with smartsheet but curious if this is something others are also experiencing

    · Share on Facebook Share on Twitter
  • Aaron D.
    Aaron D. ✭

    I noticed the same as you@ZachwThat's exactly how the notifications look in my chat as well.

    · Share on Facebook Share on Twitter
  • urmila.kukreja
    urmila.kukreja Employee

    The issue with the Google chat bot has been resolved for all new notifications. We are continuing to work with Google to resolve the issue so past notifications can display correctly.

    问候,

    Urmila Kukreja

    Senior Product Manager

    · Share on Facebook Share on Twitter

Categories

Right click on the cell, select \"Hyperlink\", select \"Link to other Smartsheet\", click on \"select sheet>\", then select the dashboard to want to create the hyperlink to. You can also adjust the displayed text if needed.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":107019,"type":"question","name":"Data Mesh Run Immediately","excerpt":"I saw a post from 2019 stating that the Run Immediately wasn't working and someone responded that there were issues. Was this resolved? I see the original question is from 2019 but when I tried using \"Immediately\" today it doesn't seem to run either. I was hoping to use \"Immediately\" as a run time since the person who owns…","snippet":"I saw a post from 2019 stating that the Run Immediately wasn't working and someone responded that there were issues. Was this resolved? I see the original question is from 2019…","categoryID":343,"dateInserted":"2023-06-28T14:24:46+00:00","dateUpdated":"2023-06-28T14:53:46+00:00","dateLastComment":"2023-06-28T17:13:57+00:00","insertUserID":120231,"insertUser":{"userID":120231,"name":"Pamela Wagner","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Pamela%20Wagner","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-28T17:01:11+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"updateUserID":91566,"lastUserID":124290,"lastUser":{"userID":124290,"name":"Adriane Price","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Adriane%20Price","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!BmjXAS9m9aY!oUjUqI9WkTY!3brbJb9YCMB","dateLastActive":"2023-06-28T17:17:33+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":3,"countViews":24,"score":null,"hot":3375936523,"url":"https:\/\/community.smartsheet.com\/discussion\/107019\/data-mesh-run-immediately","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/107019\/data-mesh-run-immediately","format":"Rich","lastPost":{"discussionID":107019,"commentID":382913,"name":"Re: Data Mesh Run Immediately","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/382913#Comment_382913","dateInserted":"2023-06-28T17:13:57+00:00","insertUserID":124290,"insertUser":{"userID":124290,"name":"Adriane Price","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Adriane%20Price","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!BmjXAS9m9aY!oUjUqI9WkTY!3brbJb9YCMB","dateLastActive":"2023-06-28T17:17:33+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-06-28T17:04:09+00:00","dateAnswered":"2023-06-28T16:59:56+00:00","acceptedAnswers":[{"commentID":382898,"body":"

@Pamela Wagner<\/a> - Hello<\/p>

The column mapping you setup in the DataMesh configuration is used to determine what information needs to link or copy and where it needs to go. The Execution Frequency<\/strong> is what tells the system when to run the DataMesh workflow.<\/p>

Execution Frequency: Scheduled execution frequency to update DataMesh values.<\/p>

The Update Immediately<\/em> execution frequency isn't supported when using a report as your source. If using a report this could be why you are not seeing updates immediately.<\/p>

As far as what triggers a workflow to run when \"Update Immediately\" is selected, DataMesh looks for matching cell values and these could come from manual entries, formulas, or cell links. When there is a successful mesh you can see the CONFIG LOGS by clicking the paper icon.<\/p>

\n
\n \n \"Screenshot<\/img><\/a>\n <\/div>\n<\/div>\n

After clicking the paper icon a CONFIG LOGS window will pop up showing a history of all the successful and errors.<\/p>

\n
\n \n \"image.png\"<\/img><\/a>\n <\/div>\n<\/div>\n

If it is unsuccessful the paper icon will be red or in the CONFIG LOGS it will show the error.<\/p>


<\/p>

If further investigation is needed I recommend to click here<\/a> to open a Smartsheet support ticket. If you do make sure you include any screenshots without personal or confidential information displayed.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":106986,"type":"question","name":"Orderable Charts","excerpt":"Good morning, I've done several searches here but now I'm going in circles. I have a sheet with records of usage of certain scripts we have. Each row has the user name, the script they used and the time they saved by using each script. My goal is to create a dashboard with two bar charts: user name vs total time savings…","snippet":"Good morning, I've done several searches here but now I'm going in circles. I have a sheet with records of usage of certain scripts we have. Each row has the user name, the script…","categoryID":321,"dateInserted":"2023-06-27T22:49:55+00:00","dateUpdated":null,"dateLastComment":"2023-06-28T23:17:46+00:00","insertUserID":162870,"insertUser":{"userID":162870,"name":"Floretti","title":"Mr","url":"https:\/\/community.smartsheet.com\/profile\/Floretti","photoUrl":"https:\/\/lh3.googleusercontent.com\/a\/AAcHTtepzFRISfVceGRfv0bCcNLArPYeXU7TR7XoUKYU-Q=s96-c","dateLastActive":"2023-06-29T05:51:10+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":162870,"lastUser":{"userID":162870,"name":"Floretti","title":"Mr","url":"https:\/\/community.smartsheet.com\/profile\/Floretti","photoUrl":"https:\/\/lh3.googleusercontent.com\/a\/AAcHTtepzFRISfVceGRfv0bCcNLArPYeXU7TR7XoUKYU-Q=s96-c","dateLastActive":"2023-06-29T05:51:10+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":9,"countViews":45,"score":null,"hot":3375905861,"url":"https:\/\/community.smartsheet.com\/discussion\/106986\/orderable-charts","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/106986\/orderable-charts","format":"Rich","lastPost":{"discussionID":106986,"commentID":382983,"name":"Re: Orderable Charts","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/382983#Comment_382983","dateInserted":"2023-06-28T23:17:46+00:00","insertUserID":162870,"insertUser":{"userID":162870,"name":"Floretti","title":"Mr","url":"https:\/\/community.smartsheet.com\/profile\/Floretti","photoUrl":"https:\/\/lh3.googleusercontent.com\/a\/AAcHTtepzFRISfVceGRfv0bCcNLArPYeXU7TR7XoUKYU-Q=s96-c","dateLastActive":"2023-06-29T05:51:10+00:00","banned":0,"punished":0,"private":false,"label":"✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/ZTQTKTUZ3MCG\/2023-06-28-08-45-55-smartsheet-com.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"2023-06-28 08_45_55-Smartsheet.com.png"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-06-28T04:11:53+00:00","dateAnswered":"2023-06-28T03:42:08+00:00","acceptedAnswers":[{"commentID":382742,"body":"

I understand. Unfortunately, there is no other option that I see. One thing to make it easier for you to add the name is to have a helper column in the source sheet with a formula to identify duplicates. If there is a record with no duplicate (i.e., a new name added), you can get notified through a workflow and use that to add the name to your metric sheet.<\/p>"},{"commentID":382746,"body":"

You can use the below formula in a helper checkbox column. Using this formula, the helper column you create will be checked when there is no duplicate entry. You can then use the helper column being checked as the trigger to notify yourself to create the name in the metrics sheet.<\/p>


<\/p>

=IF(COUNTIF([User Name]:[User Name], [User Name]@row)>1, 0, 1)<\/p>"},{"commentID":382777,"body":"

Hi @Floretti<\/a> <\/p>

Try adding an @cell reference in your formula, this can sometimes help with COUNTIFS looking at a number\/text value:<\/p>

=IF(COUNTIF([User Name]:[User Name], @cell =<\/strong> [User Name]@row)>1, 0, 1)<\/p>

Let us know if that helped!<\/p>

Cheers,<\/p>

Genevieve<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=341&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":5423,"limit":3},"title":"Trending in Using Smartsheet","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

Trending in Using Smartsheet

  • How to add project dashboard link to project metadata sheet when using PMO template

    Need some help here. Set up the PMO using the PMO template. PMs have added projects but the project dashboard hyperlink never populated in the intake sheet nor the project metadata. Trying to add that in now, as the project plan is already created. I've tried to hyperlink the project dashboard URL, copy/past the URL in the…

  • Data Mesh Run Immediately

    I saw a post from 2019 stating that the Run Immediately wasn't working and someone responded that there were issues. Was this resolved? I see the original question is from 2019 but when I tried using "Immediately" today it doesn't seem to run either. I was hoping to use "Immediately" as a run time since the person who owns…

  • Orderable Charts

    Good morning, I've done several searches here but now I'm going in circles. I have a sheet with records of usage of certain scripts we have. Each row has the user name, the script they used and the time they saved by using each script. My goal is to create a dashboard with two bar charts: user name vs total time savings…