Outlook Add-In is unreliable

Chuck Cobb
Chuck Cobb ✭
edited 06/14/22 inAdd Ons and Integrations

The efficiency of moving Outlook emails over to Smartsheet is one of the greatest benefits of Smartsheet for me. But it is also wildly unreliable.

Some days it works, and then some days it says it can't connect. Sometimes if I switch default browsers and log in, it works, other times (today) NOTHING works, and I can't get the two to connect.

The app in the Office store is from 2015. Is there any plan to get it updated and working reliably?

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  • Taylor F
    Taylor F Employee Admin

    Hello Chuck,

    Apologies as we do aim for a stable and reliable experience. You did experience an issue with the Add-on today that was identified and resolved by our Developer. It appears that the Add-on was unable to reach our server and they were able to reboot the server and the Add-on started working immediately.

    Due note, our Developers are working on a newer more reliable version of the Add-on, however, at this time we are unable to provide an ETA.

    If you run into any other issues, please feel free to report them to us by filling out the form here: help.smartsheet.com/contact.

    -Taylor

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  • Chuck Cobb
    Chuck Cobb ✭

    I just made an entry about this at the help link. It is broken again.

    Taylor, with all due respect, this reboot issue seems to be happening for you guys every couple fo days at best. Smartsheet is not an inexpensive service, and while I realize not everyone uses this feature, those of us who do are receiving well below par customer service. For both the price we pay, and just out of truly respecting your customers, you guys need to do better.

    My team is using and expanding the role smartsheet plays in our daily function, and others in my company are interested. I say this not as an ultimatum, rather a business reality. The combined experience of an unreliable feature, and the disrespect as a customer, is very close to causing me to start looking at other solutions.

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Hi @Kaveri Vipat<\/a> <\/p>

I hope you're well and safe!<\/p>

Unfortunately, as far as I know, it's not possible now to have the Destination Sheet change dynamically, but it's an excellent idea!<\/p>

Please submit this as a Product Feedback or Idea <\/strong>(If it hasn't been added already)<\/em><\/strong> when you have a moment.<\/strong><\/a><\/p>

I hope that helps!<\/p>

Be safe and have a fantastic week!<\/p>

Best,<\/p>

Andrée Starå<\/strong><\/a> | Workflow Consultant \/ CEO @ WORK BOLD<\/strong><\/a><\/p>

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by <\/em>marking it Insightful\/Vote Up, Awesome, or\/and as the accepted answer<\/em><\/strong>. It will make it easier for others to find a solution or help to answer!<\/em><\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":334,"urlcode":"automations","name":"Automations"}]},{"discussionID":111481,"type":"question","name":"Can a Dynamic View be added to a WorkApp?","excerpt":"My company is considering stepping up to Enterprise. WorkApps are one reason. I think adding a Dynamic View to a WorkApp would be very useful, but I can't figure out if it's possible. Mostly I am seeing comments that say no, but the article below says yes: Any boot on the ground insights?","snippet":"My company is considering stepping up to Enterprise. WorkApps are one reason. I think adding a Dynamic View to a WorkApp would be very useful, but I can't figure out if it's…","categoryID":343,"dateInserted":"2023-10-10T19:39:25+00:00","dateUpdated":null,"dateLastComment":"2023-10-11T19:55:39+00:00","insertUserID":163500,"insertUser":{"userID":163500,"name":"Celia Gust","title":"Senior Program Manager","url":"https:\/\/community.smartsheet.com\/profile\/Celia%20Gust","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!hKjqoZ4ULCo!oTjdKGolkCc!l8VPIb9Jvnz","dateLastActive":"2023-10-11T20:52:49+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"updateUserID":null,"lastUserID":163500,"lastUser":{"userID":163500,"name":"Celia Gust","title":"Senior Program Manager","url":"https:\/\/community.smartsheet.com\/profile\/Celia%20Gust","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!hKjqoZ4ULCo!oTjdKGolkCc!l8VPIb9Jvnz","dateLastActive":"2023-10-11T20:52:49+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":4,"countViews":38,"score":null,"hot":3394023304,"url":"https:\/\/community.smartsheet.com\/discussion\/111481\/can-a-dynamic-view-be-added-to-a-workapp","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/111481\/can-a-dynamic-view-be-added-to-a-workapp","format":"Rich","lastPost":{"discussionID":111481,"commentID":399590,"name":"Re: Can a Dynamic View be added to a WorkApp?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/399590#Comment_399590","dateInserted":"2023-10-11T19:55:39+00:00","insertUserID":163500,"insertUser":{"userID":163500,"name":"Celia Gust","title":"Senior Program Manager","url":"https:\/\/community.smartsheet.com\/profile\/Celia%20Gust","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!hKjqoZ4ULCo!oTjdKGolkCc!l8VPIb9Jvnz","dateLastActive":"2023-10-11T20:52:49+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-10-11T19:40:01+00:00","dateAnswered":"2023-10-11T10:39:04+00:00","acceptedAnswers":[{"commentID":399430,"body":"

Hi @Celia Gust<\/a> <\/p>

Yes, Dynamic Views can be added to WorkApps:<\/p>

\n
\n \n \"image.png\"<\/img><\/a>\n <\/div>\n<\/div>\n


<\/p>

\n
\n \n \"image.png\"<\/img><\/a>\n <\/div>\n<\/div>\n

Hope this helps!<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":111449,"type":"question","name":"Form Add Ons?","excerpt":"Are there any additional Add Ons for the Forms feature? Such as adding images directly to your forms, more background options, changing logo size, change in font sizes, etc..? It would be nice to include these features, when sending out surveys to groups using forms.","snippet":"Are there any additional Add Ons for the Forms feature? Such as adding images directly to your forms, more background options, changing logo size, change in font sizes, etc..? It…","categoryID":343,"dateInserted":"2023-10-10T13:48:37+00:00","dateUpdated":null,"dateLastComment":"2023-10-10T15:20:46+00:00","insertUserID":168245,"insertUser":{"userID":168245,"name":"CuriousMind22","url":"https:\/\/community.smartsheet.com\/profile\/CuriousMind22","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-10-10T15:22:40+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":45516,"lastUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-10-12T18:18:47+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":28,"score":null,"hot":3393897563,"url":"https:\/\/community.smartsheet.com\/discussion\/111449\/form-add-ons","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/111449\/form-add-ons","format":"Rich","tagIDs":[204],"lastPost":{"discussionID":111449,"commentID":399280,"name":"Re: Form Add Ons?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/399280#Comment_399280","dateInserted":"2023-10-10T15:20:46+00:00","insertUserID":45516,"insertUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-10-12T18:18:47+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-10-10T15:23:21+00:00","dateAnswered":"2023-10-10T15:20:46+00:00","acceptedAnswers":[{"commentID":399280,"body":"

There are not. You may need to look into other form options that either integrate with Smartsheet such as Google forms or utilize the API or potentially Data Shuttle with another form app (depending on exactly how the form app works).<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":204,"urlcode":"forms","name":"Forms"}]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=343&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-dateLastComment&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":706,"limit":3},"title":"Trending Posts","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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