Outlook插件为智能sheet

americansurveymanagement35236
americansurveymanagement35236 ✭
edited 06/14/22 inAdd Ons and Integrations

I am currently using the Add-in for Outlook. The problem I am having is when I sign in with the app in outlook the side panel appears with the view of the project management sheet for about 1 second then disappears. Has anyone else experienced the same? I do not know if this is a smartsheet add-in issue or outlook? We also use gmail for one account and the add-in works perfect. Dazed and confused. LOL

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  • Shaine Greenwood
    Shaine Greenwood Employee

    Hello,

    This may browser related. A few things you can try to potentially fix this:

    1. Try using a different browser to see if you get the same effect.
    2. Try clearing cache and cookies in your browser.
    3. If that doesn't work, try disabling your browser extensions.

    If any of the above doesn't fix the issue,contact our Support teamso they can troubleshoot with you further.

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  • Brad Jones
    Brad Jones ✭✭✭✭✭✭

    Question: Were you referring to Outlook the DESKTOP program, or to the Outlook WEB INTERFACE using the browser? It makes a difference when you consider whether or not the browser is the culprit, yes?

    I have experienced the exact same symptoms as you. Went through SS support and my IT department back and forth on it for a long while, but never really got a final resolution. I have basically just given up on it. Can only dedicate so much time to troubleshooting.

    The weird thing is that if I log into my Outlook Web interface the Smartsheet for Outlook add-in works perfectly every time. But on the desktop version, the one I use the most, it does what you have described. Appears for a moment, I start to use it, then it disappears.

    One tip they gave me was to make sure that Internet Explorer was set as the default for html links in the 'Default Programs' windows settings. That did not fix it for me, but may for you.

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  • saurabh_tr23071
    saurabh_tr23071 ✭

    Hi Brad, did you get any solution. I face exactly same issued. Funny part is my colleagues are able to use outlook addin without any problem.

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  • Brad Jones
    Brad Jones ✭✭✭✭✭✭

    Hey Saurabh,

    No, sadly I never found a solution. I even got a new laptop with a fresh install of Office 2016, but I just can't get it to work. I just gave up on it entirely.

    Currently my company is in the lonnnng process of transitioning from Office 2016 to O365, so there's no need for me to dig further into it.

    Much of it has to do with how your servers are configured I think. Many of the 'nifty' integration features of SS depend upon your systems being cloud-based, but most of my company's resources are server-based, so I miss out on some cool stuff.

    And also, Smartsheet is a black-sheep to our IT department... Since they didn't deploy it (I did it myself), they won't support it even though we're up to 700 users:(

    Best of luck to you,

    Brad

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Categories

Hi @Sarah Bird<\/a> <\/p>

Unfortunately, it's not possible at the moment in the mobile app, but it's an excellent idea!<\/p>

Please submit an Enhancement Request when you have a moment<\/strong><\/a><\/p>

I hope that helps!<\/p>

Be safe and have a fantastic week!<\/p>

Best,<\/p>

Andrée Starå<\/strong><\/a> | Workflow Consultant \/ CEO @ WORK BOLD<\/strong><\/a><\/p>

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by <\/em>marking it as the accepted answer\/helpful<\/em><\/strong>. It will make it easier for others to find a solution or help to answer!<\/em><\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":227,"urlcode":"api-and-developers","name":"API and Developers"},{"tagID":245,"urlcode":"sharing","name":"Sharing and Collaboration"},{"tagID":277,"urlcode":"integrations","name":"Integrations"},{"tagID":507,"urlcode":"enhancement-request","name":"Enhancement Request"},{"tagID":549,"urlcode":"account-and-user-management","name":"Account and User Management"}]},{"discussionID":110696,"type":"question","name":"Bridge: Add row for every sheet","excerpt":"I am trying to create a library of all the smartsheets we have using Bridge and automatically update this list as more sheets are added. Basically it will list sheet name, id, owner and link I have difficulty to figure out how to add them one by one. it only adds one row on the sheet. I feel like there may be have to be…","snippet":"I am trying to create a library of all the smartsheets we have using Bridge and automatically update this list as more sheets are added. Basically it will list sheet name, id,…","categoryID":343,"dateInserted":"2023-09-23T01:05:38+00:00","dateUpdated":"2023-09-25T08:09:55+00:00","dateLastComment":"2023-09-28T12:13:50+00:00","insertUserID":148803,"insertUser":{"userID":148803,"name":"Alla","title":"Director of Special Projects","url":"https:\/\/community.smartsheet.com\/profile\/Alla","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/WWIO9SFPOH0S\/nA00JNRWYTOP9.jpg","dateLastActive":"2023-09-29T16:22:46+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"updateUserID":91566,"lastUserID":91566,"lastUser":{"userID":91566,"name":"Genevieve P.","title":"Community Manager","url":"https:\/\/community.smartsheet.com\/profile\/Genevieve%20P.","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/KHY4Y67W0VRX\/nF76D5N9MFB28.png","dateLastActive":"2023-09-29T16:04:23+00:00","banned":0,"punished":0,"private":false,"label":"Employee Admin"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":39,"score":null,"hot":3391334968,"url":"https:\/\/community.smartsheet.com\/discussion\/110696\/bridge-add-row-for-every-sheet","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/110696\/bridge-add-row-for-every-sheet","format":"Rich","lastPost":{"discussionID":110696,"commentID":397394,"name":"Re: Bridge: Add row for every sheet","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/397394#Comment_397394","dateInserted":"2023-09-28T12:13:50+00:00","insertUserID":91566,"insertUser":{"userID":91566,"name":"Genevieve P.","title":"Community Manager","url":"https:\/\/community.smartsheet.com\/profile\/Genevieve%20P.","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/KHY4Y67W0VRX\/nF76D5N9MFB28.png","dateLastActive":"2023-09-29T16:04:23+00:00","banned":0,"punished":0,"private":false,"label":"Employee Admin"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/NUBDGQPELI1F\/2023-09-22-180507.gif","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"2023-09-22_180507.gif"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-09-28T21:37:35+00:00","dateAnswered":"2023-09-28T12:13:50+00:00","acceptedAnswers":[{"commentID":397394,"body":"

Hey @Alla<\/a> <\/p>

After the \"List Sheets\" module, the Run Log should have an Array of all of your sheets. What I would do here is then add a Child Workflow Module, and build out the rest of your workflow in a separate, Child<\/em> workflow. <\/p>

For the \"Number of Runs\" part of the Child Workflow Module, add in the reference to the Array from your run log. <\/p>

\n
\n \n \"Screenshot<\/img><\/a>\n <\/div>\n<\/div>\n


<\/p>

This will then parse out each individual sheet as a separate workflow trigger for the Child, meaning you can add them as separate rows. <\/p>

\n
\n \n \"Screenshot<\/img><\/a>\n <\/div>\n<\/div>\n

See: Use child workflows to manage complex processes<\/a><\/p>

Cheers,<\/p>

Genevieve<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":110834,"type":"question","name":"Is it possible to dynamically add triggers from Smartsheet to a bridge workflow?","excerpt":"I have finally gotten my first bridge to Smartsheet workflow working. My workflow copies project plan baseline dates to an original baseline field the first time a baseline is set, and then will not set it again. This works when I manually setup a trigger in bridge for a specific project plan sheet. However, I have 75…","snippet":"I have finally gotten my first bridge to Smartsheet workflow working. My workflow copies project plan baseline dates to an original baseline field the first time a baseline is…","categoryID":343,"dateInserted":"2023-09-27T02:43:42+00:00","dateUpdated":"2023-09-27T03:24:47+00:00","dateLastComment":"2023-09-28T01:13:14+00:00","insertUserID":161151,"insertUser":{"userID":161151,"name":"ronhay","title":"Program Manager","url":"https:\/\/community.smartsheet.com\/profile\/ronhay","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-09-29T17:36:30+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"updateUserID":161151,"lastUserID":161151,"lastUser":{"userID":161151,"name":"ronhay","title":"Program Manager","url":"https:\/\/community.smartsheet.com\/profile\/ronhay","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-09-29T17:36:30+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":26,"score":null,"hot":3391646816,"url":"https:\/\/community.smartsheet.com\/discussion\/110834\/is-it-possible-to-dynamically-add-triggers-from-smartsheet-to-a-bridge-workflow","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/110834\/is-it-possible-to-dynamically-add-triggers-from-smartsheet-to-a-bridge-workflow","format":"Rich","tagIDs":[369],"lastPost":{"discussionID":110834,"commentID":397351,"name":"Re: Is it possible to dynamically add triggers from Smartsheet to a bridge workflow?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/397351#Comment_397351","dateInserted":"2023-09-28T01:13:14+00:00","insertUserID":161151,"insertUser":{"userID":161151,"name":"ronhay","title":"Program Manager","url":"https:\/\/community.smartsheet.com\/profile\/ronhay","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-09-29T17:36:30+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-09-28T01:19:24+00:00","dateAnswered":"2023-09-28T01:13:14+00:00","acceptedAnswers":[{"commentID":397351,"body":"

Since I don't think there is a way to do this currently, I went a different direction and setup a trigger to run daily and get a handle to the workspace that we provision all projects to, iterated through the list of folders, iterated through the sheets to identify the project plans, and continued the logic from there.<\/p>

Would be nice to have a feature that enables provisioning triggers to new projects via Control Center.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":369,"urlcode":"bridge-by-smartsheet","name":"Bridge"}]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=343&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-dateLastComment&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":694,"limit":3},"title":"Trending Posts","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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